Refund policy

Refund & Return Policy

Effective date: August 3, 2026

Thank you for supporting Citizen Archive. We want you to be happy with your order. If something is not right, we are here to help.

Return window

You may return eligible items within 30 days of the delivery date. To be eligible, items must be unworn, unwashed, undamaged, and in their original condition with all tags attached and in the original packaging.

Free returns

Returns are free. When your return is approved, we will provide a prepaid return shipping label so there is no cost to you to send the item back.

Items that cannot be returned

For hygiene and safety reasons, the following are final sale and cannot be returned or refunded unless they arrive damaged or defective:

Items marked "Final Sale" or "Clearance" at the time of purchase
Gift cards
Items that have been worn, washed, altered, or damaged after delivery

How to start a return

Contact us through the contact form in our shop within 30 days of delivery, and include your order number and the item(s) you would like to return.
We will review your request and, once approved, email you a prepaid return label along with simple instructions.
Pack the item securely in its original packaging, attach the label, and drop it off with the carrier noted on the label.

Where to send returns

Please do not ship anything back until your return has been approved and you have received a prepaid label. Once approved, returns are sent to:

Citizen Archive
32158 Camino Capistrano
Suite 104 - #512
San Juan Capistrano, CA 92675
United States

Refunds

Once we receive and inspect your return, we will notify you of the outcome. If approved, your refund will be issued to your original payment method within 5 to 10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

The original shipping charge, if any, is non-refundable except where an item arrived damaged, defective, or incorrect.

Exchanges

The fastest way to exchange an item for a different size or color is to return the original item for a refund and place a new order for the item you want. If you need help with sizing before ordering, reach out through the contact form and we will do our best to assist.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, please contact us through the shop's contact form within 7 days of delivery and include your order number and a photo of the issue. We will make it right at no cost to you, including covering return shipping and sending a replacement or a full refund.

International returns

Eligible international orders may also be returned within the 30-day window. For international returns, please contact us through the shop's contact form first so we can arrange the correct return method. Any import duties or taxes originally paid to a customs authority may not be refundable by us; you may be able to recover those directly from your local customs office.