Shipping policy

Shipping Policy

Effective date: August 3, 2026

This policy explains how and when Citizen Archive ships orders, both within the United States and internationally.

Order processing

All orders are processed within 1 to 3 business days (Monday through Friday, excluding weekends and holidays). Orders placed after our daily cutoff, on weekends, or on holidays begin processing on the next business day.

You will receive a confirmation email when your order is placed, and a shipping notification with tracking once your order leaves our facility. Please note that processing time is separate from the delivery time quoted by the carrier.

Domestic shipping (United States)

We ship throughout the United States using trusted carriers. Estimated delivery times after processing are typically 3 to 7 business days, depending on your location and the service selected at checkout. Shipping costs, if any, are calculated and shown at checkout before you pay.

International shipping

We ship internationally to many countries. Estimated delivery times after processing typically range from 7 to 21 business days, depending on the destination, the carrier, and local customs processing. International delivery times are estimates and are not guaranteed, as they can be affected by customs clearance and local postal conditions outside our control.

Customs, duties, and import taxes (international orders)

For international orders, the customer is responsible for any customs duties, import taxes, tariffs, and fees charged by the destination country. These charges are not included in the item price or shipping cost at checkout and are collected by your local customs authority or carrier, usually at or before delivery.

We are not able to predict or control these charges, and we cannot mark shipments as gifts or declare values below the amount paid, as doing so is against carrier and customs regulations. If a package is refused or returned to us because import charges were not paid, any return shipping costs may be deducted from your refund.

Shipping addresses

Please make sure your shipping address is complete and correct at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error, contact us through the contact form in our shop as soon as possible and we will try to update it before the order ships.

Tracking your order

Once your order ships, you will receive a tracking number by email. Please allow up to 48 hours for tracking information to update after you receive it.

Lost, stolen, or delayed packages

If your tracking shows delivered but you cannot locate your package, please check with others at your address and your local carrier first. If you still cannot find it, contact us through the shop's contact form and we will do our best to help investigate. Citizen Archive is not liable for packages that are lost or stolen after being marked delivered by the carrier, but we will always try to help resolve the situation.